1. Rental Agreement
All clients of Aucoach are required to complete a rental agreement prior to renting their selected vehicle(s). Along with the rental agreement the client must submit a copy of their drivers license as well as the drivers license of any other person that will be operating the vehicle. Aucoach then checks the drivers licenses to ensure that the clients driving records are clean. We reserve the right to deny renting a vehicle, to any person, for any reason, at any time.
All clients of Aucoach are required to complete a rental agreement prior to renting their selected vehicle(s). Along with the rental agreement the client must submit a copy of their drivers license as well as the drivers license of any other person that will be operating the vehicle. Aucoach then checks the drivers licenses to ensure that the clients driving records are clean. We reserve the right to deny renting a vehicle, to any person, for any reason, at any time.
2. Age Requirements
The minimum age to rent a vehicle is 25. However, for certain vehicles, and for an additional charge, Aucoach may rent to drivers younger than 25. However, in no case will we rent to drivers that are under 21.
The minimum age to rent a vehicle is 25. However, for certain vehicles, and for an additional charge, Aucoach may rent to drivers younger than 25. However, in no case will we rent to drivers that are under 21.
3. Insurance Requirements
All renters are required to have and must present proof to Aucoach of their own personal liability and physical damage automobile insurance policies. Furthermore, the renter must confirm with their insurance carrier that the policy they have will cover the vehicle being rented. For renters who do not have personal insurance coverage, we offer full coverage insurance that may be purchased at an additional charge.
All renters are required to have and must present proof to Aucoach of their own personal liability and physical damage automobile insurance policies. Furthermore, the renter must confirm with their insurance carrier that the policy they have will cover the vehicle being rented. For renters who do not have personal insurance coverage, we offer full coverage insurance that may be purchased at an additional charge.
4. International Clients
Clients with a valid drivers license and passport from their native country may rent vehicles from Aucoach.
Clients with a valid drivers license and passport from their native country may rent vehicles from Aucoach.
5. Additional Drivers
If drivers other than the primary renter will be operating the vehicle they must be listed as additional drivers on the rental agreement. Each additional driver listed will be subject to the same requirements as the primary renter.
If drivers other than the primary renter will be operating the vehicle they must be listed as additional drivers on the rental agreement. Each additional driver listed will be subject to the same requirements as the primary renter.
6. Delivery / Pickup
Whether you need to be picked up at the airport or a private residence, Aucoach provides pickup and drop off to any location in Toronto. If you will be outside of the Toronto area, dont worry we also deliver and pick up throughout . Please call us to find out more details.
Whether you need to be picked up at the airport or a private residence, Aucoach provides pickup and drop off to any location in Toronto. If you will be outside of the Toronto area, dont worry we also deliver and pick up throughout . Please call us to find out more details.
7. Return Times
Vehicles must be returned at the time stated on the rental agreement. We allot a 1 hour grace period in which a vehicle may be returned after the time noted. However, vehicles scheduled to be returned between 10 pm and 8am will not be given a grace period and must be returned at that specific time. Any vehicle returned after the grace period (if applicable) or late may be subject to additional rental fees.
Vehicles must be returned at the time stated on the rental agreement. We allot a 1 hour grace period in which a vehicle may be returned after the time noted. However, vehicles scheduled to be returned between 10 pm and 8am will not be given a grace period and must be returned at that specific time. Any vehicle returned after the grace period (if applicable) or late may be subject to additional rental fees.
8. Cancellation Policy
When you make a reservation with Aucoach you are required to give a deposit equal to one days rental of your selected vehicle. In the event you cancel less than 72 hours in advance of your rental you agree to pay this deposit to Aucoach as a cancelation fee. Furthermore, during certain special events, Aucoach may charge a cancellation fee equal to 100% of your rental, if your reservation is not cancelled 72 hours in advance of your rental. You will be notified in writing if this cancellation fee applies to your reservation.
When you make a reservation with Aucoach you are required to give a deposit equal to one days rental of your selected vehicle. In the event you cancel less than 72 hours in advance of your rental you agree to pay this deposit to Aucoach as a cancelation fee. Furthermore, during certain special events, Aucoach may charge a cancellation fee equal to 100% of your rental, if your reservation is not cancelled 72 hours in advance of your rental. You will be notified in writing if this cancellation fee applies to your reservation.
9. Damage Deposit Requirements
Aucoach requires all of our renters to provide us with a deposit which will be used to cover any minor damages to vehicle. This deposit can be given in the form of a credit card authorization or cash. The cost for any damage found on the vehicle during its return inspection will be deducted from this deposit. The amount of this deposit will vary and will depend on if the renter has their own insurance policy as well the type of vehicle being rented.
Aucoach requires all of our renters to provide us with a deposit which will be used to cover any minor damages to vehicle. This deposit can be given in the form of a credit card authorization or cash. The cost for any damage found on the vehicle during its return inspection will be deducted from this deposit. The amount of this deposit will vary and will depend on if the renter has their own insurance policy as well the type of vehicle being rented.
10. Methods of Payment
We accept American Express, Visa, Mastercard, and Cash as methods of payment for rental fees and damage deposits. Aucoach does not accept personal or corporate checks.
We accept American Express, Visa, Mastercard, and Cash as methods of payment for rental fees and damage deposits. Aucoach does not accept personal or corporate checks.
11. Fuel Charge
All vehicles need to be returned with the same amount of gas as when you received it. If not, Aucoach may impose a gas surcharge of $3.00 per liter. Also when you do refuel a vehicle you need to use a Premium grade gasoline, and a gas receipt will be required. If not, you will be charged a penalty of $500 for using a lesser grade. We check the grade of gasoline upon return of the vehicle so we will know.
All vehicles need to be returned with the same amount of gas as when you received it. If not, Aucoach may impose a gas surcharge of $3.00 per liter. Also when you do refuel a vehicle you need to use a Premium grade gasoline, and a gas receipt will be required. If not, you will be charged a penalty of $500 for using a lesser grade. We check the grade of gasoline upon return of the vehicle so we will know.
12. Refunds
While we do not offer refunds for vehicle rentals, our main goal is customer satisfaction and we will try our best to make your rental experience an unforgettable one. If for some reason you are less than satisfied, Aucoach may at times offer additional days rentals at no cost, if deemed appropriate by us.
While we do not offer refunds for vehicle rentals, our main goal is customer satisfaction and we will try our best to make your rental experience an unforgettable one. If for some reason you are less than satisfied, Aucoach may at times offer additional days rentals at no cost, if deemed appropriate by us.
13. Driving Area Restrictions
Our vehicles may not be driven outside the province of Ontario unless otherwise stated on the contract.
Our vehicles may not be driven outside the province of Ontario unless otherwise stated on the contract.
14. Prohibited Use of Vehicles
Our vehicles may not be used: by anyone without a valid drivers license; to surpass any legally posted speed limit; to drive recklessly and or hazardly; by anyone not listed as an additional driver on the rental agreement; in any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course (this is not covered by our and very likely not covered by your insurance policy); to push or tow anything; to drive off road or on any other unpaved or unfinished surface; for anything other than personal and private use; OR for any illegal purpose; In the event this Rental Policy is violated, we reserve the right to immediately take back the vehicle and you will lose your deposit and the rest of the rental. Furthermore you agree to pay Aucoach all fees incurred as a result of your violation of this policy.
Our vehicles may not be used: by anyone without a valid drivers license; to surpass any legally posted speed limit; to drive recklessly and or hazardly; by anyone not listed as an additional driver on the rental agreement; in any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course (this is not covered by our and very likely not covered by your insurance policy); to push or tow anything; to drive off road or on any other unpaved or unfinished surface; for anything other than personal and private use; OR for any illegal purpose; In the event this Rental Policy is violated, we reserve the right to immediately take back the vehicle and you will lose your deposit and the rest of the rental. Furthermore you agree to pay Aucoach all fees incurred as a result of your violation of this policy.
15. Tickets
The renter agrees that they are responsible for and shall pay for all parking, traffic, speeding or other tickets or violations (i.e. towing and impound fees) received while the vehicle is in their possession. Also, the time a vehicle spends in the impound is counted as if the car is being used by you. Therefore, you are still required to pay the rental fees and return the vehicle on time.
The renter agrees that they are responsible for and shall pay for all parking, traffic, speeding or other tickets or violations (i.e. towing and impound fees) received while the vehicle is in their possession. Also, the time a vehicle spends in the impound is counted as if the car is being used by you. Therefore, you are still required to pay the rental fees and return the vehicle on time.
16. Mileage Allowance
Clients are permitted to drive their rented vehicle 200 km per rental day. All km driven over this amount may be subject to an additional surcharge. The surcharge imposed will depend on the vehicle rented as well as the km driven. Please be sure to request the surcharge for your specific vehicle at the time of rental.
Clients are permitted to drive their rented vehicle 200 km per rental day. All km driven over this amount may be subject to an additional surcharge. The surcharge imposed will depend on the vehicle rented as well as the km driven. Please be sure to request the surcharge for your specific vehicle at the time of rental.
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